TalkTalk Business broadband review 2024: Is it any good?

Dan Howdle • September 26th, 2024

TalkTalk is perhaps best known for its budget-friendly home broadband and TV, but did you know that the brand is also an award-winning business broadband provider?

Here, we'll tell you everything you need to know about TalkTalk Business broadband for your business; what’s available, which deal is right for your company, and what you can expect in terms of equipment, customer service and more.

Is TalkTalk Business broadband any good?

TalkTalk’s business broadband is generally highly regarded. The brand provides some of the cheapest and simplest internet for business deals on the UK market with the ability to add inclusive calls if a company needs them.

Overall, the brand’s business broadband is rated higher by its customers than its home internet provision. As with any deal and provider, there are pros and cons when choosing a TalkTalk Business broadband package:

Pros

• It’s affordable - most deals are cheaper than with BT or Sky
• It’s simple - making it easy to pick the right plan for your business
• It’s easy to bundle - add unlimited phone calls to your plan for an extra charge

Cons

• Listed prices don’t include VAT
• Low customer satisfaction scores with regard to complaint management

When choosing a new business broadband provider, you should carefully weigh up the pros and cons. No one provider can tick all the boxes, but it’s entirely possible to find one that meets your most important needs.

Overview

Here’s a quick look at what you can expect with a TalkTalk Business broadband deal.

Compare TalkTalk Business

Broadband speeds

TalkTalk has a huge range of business broadband deals to suit companies of different sizes and with varying requirements.

Speeds range from a modest 18Mbps ADSL (still offered in 2024 remarkably) all the way to 900Mbps with a Full Fibre connection. Businesses can also choose from a standard fibre connection of 76Mbps, or Full Fibre, averaging from 80Mbps to 900Mbps.

Not all speeds are available in every location across the country however, (especially the case with Full Fibre, where only around 62% of UK premises can get it) so some businesses may find their options are limited when it comes to download speed.

Upload speeds

With home broadband, download speed is often more important than upload speed. This is because most households transfer more information from the internet to their devices than vice versa. With business broadband, however, average upload speed can be as important – if not more so – than average download speed. This is because many companies store large volumes of information online.

TalkTalk’s standard business broadband deal offers upload speeds of up to 1Mbps, which carries on up by degrees to 115Mbps for its 900Mbps Full Fibre package. To get the fastest upload speed, customers will need to sign up for Business Full Fibre 900. TalkTalk Business does not offer any packages that come with symmetrical download/upload speeds.

Broadband packages

TalkTalk Business offers a variety of broadband packages tailored to different business needs, from entry-level copper connections to ultrafast full fibre options. Here’s a breakdown of the available packages:

TalkTalk Simply Business Broadband: This is the entry-level package with download speeds of up to 17Mbps and upload speeds of up to 1Mbps via an ADSL connection. Most companies have stopped offering this, but TalkTalk persists. This package is ideal for small businesses looking for a reliable and economical solution with pay-as-you-go calls. Priced at £16.45 + VAT per month on a 12-month contract.

TalkTalk Complete Business Broadband: Offering the same speeds of up to 17Mbps download and 1Mbps upload, this package includes unlimited UK calls and a free premises move, making it suitable for businesses that need consistent phone access. This package costs £22.45 + VAT per month on a 12-month contract.

TalkTalk Simply Business Fibre: A step up to fibre, this package provides download speeds of up to 76Mbps and upload speeds of up to 18Mbps. Calls are pay-as-you-go, and the package is priced at £25.95 + VAT per month on a 24-month contract.

TalkTalk Complete Business Fibre: For businesses needing inclusive calls, this package offers the same 76Mbps download speed with unlimited calls and a free premises move. It is priced at £28.95 + VAT per month on a 24-month contract.

TalkTalk Business Full Fibre 80: This full fibre package offers download speeds of up to 80Mbps and upload speeds of up to 20Mbps, providing a faster and more reliable connection compared to standard broadband. It costs £25.95 + VAT per month on a 24-month contract with a £24.95 activation fee.

TalkTalk Business Full Fibre 150: Designed for businesses requiring ultrafast speeds, this package provides download speeds of up to 150Mbps and upload speeds of up to 30Mbps. It costs £27.95 + VAT per month on a 24-month contract with a £24.95 activation fee.

TalkTalk Business Full Fibre 500: Ideal for businesses with high data usage, this package offers speeds of up to 500Mbps download and 50Mbps upload. It’s available for £38.95 + VAT per month on a 24-month contract with a £24.95 activation fee.

TalkTalk Business Full Fibre 900: For bandwidth-hungry businesses, this package offers download speeds of up to 900Mbps and upload speeds of up to 115Mbps, priced at £43.95 + VAT per month on a 24-month contract with a £24.95 activation fee.

*Prices were correct at the time of writing. For the latest pricing, check our business broadband comparison poge.

Routers and installation

Routers

All new TalkTalk Business broadband customers will receive TalkTalk's latest router, the Business Wi-Fi Hub 2. This updated version builds on the award-winning Wi-Fi Hub, providing even faster, stronger, and more reliable Wi-Fi. The router is equipped with the ability to handle Gigabit speeds, seven separate antennae, and WPS one-button pairing, making it suitable for businesses of all sizes, from home-based operations to medium-sized offices.

Thanks to advanced beamforming technology, the Business Wi-Fi Hub 2 can overcome background interference and pinpoint your devices to maintain a strong connection throughout your office.

Business Wi-Fi Hub 2 router specs

• Wi-Fi Standards: Dual-band Wi-Fi 6 (802.11ax) for faster and more efficient connections
• Speed: Gigabit speeds supporting high bandwidth activities
• Antennae: Seven internal antennas to enhance signal strength and coverage
• Beamforming Technology: Targets devices with focused signals, improving connectivity range and stability
• Ports: Four Gigabit Ethernet ports for wired connections
• Security: WPA3 encryption for enhanced network security
• WPS Button: One-touch Wi-Fi Protected Setup for easy device pairing
• Design: Sleek, compact design suitable for business environments

Installation

Installation takes roughly two weeks from the moment you sign up, and TalkTalk will install a new phone line, if required, for any new business customers. Installation of any Business Broadband or Business Fibre service is free of charge. However, Full Fibre packages currently come with a £24.95 activation fee.

Customers signing up for an Ultrafast or Full Fibre package on a 24-month contract do not have to pay any installation charges either, but those that want the 12-month contract will have to pay an upfront fee to cover the cost of the shorter contract. Full Fibre customers can choose to request the installation of a separate phone line if required, as these services are data-only as standard.

Customer service

TalkTalk Business offers small businesses 24/7 customer support 365 days a year should anything go wrong, with a team of 600 UK-based business broadband experts at the ready. Small businesses can call TalkTalk’s Business customer service team directly on 0800 083 3003, and for large businesses that number is 0800 298 2883, but it is only available Monday to Friday. TalkTalk also has an online Support Centre for its business broadband customers as well as a live chat service.

Our verdict

Price is really where TalkTalk stands out, as prices start at just £16.45 + VAT per month at the time of writing,, with additional features, including unlimited calls, available for an additional monthly fee. There are no upfront costs for ADSL and Standard Fibre broadband packages, with static IP addresses also included as standard on request. However the £24.95 set-up fee for Full Fibre packages is rather unwelcome.

TalkTalk offers an impressive range of packages to choose from – dizzying even – with varying speeds and at varying prices according to your business needs. The packages are simple and uncomplicated, with optional extras to suit individual requirements available.

We give TalkTalk a solid 4/5 for choice, affordability, reliable provision and simplicity.

Compare TalkTalk Business