How to contact NOW customer service, complaints & support

Dan Howdle • December 3rd, 2024

When it comes to reaching out to your broadband provider, NOW Broadband offers a variety of ways for you to get in touch, ensuring that you can quickly and easily connect with their team. Whether you're looking to sign up for a new broadband and TV package or want to raise a concern about your connection speeds, NOW Broadband has got you covered. With phone lines, web forms, live chat, and social media, you can choose the option that best suits your needs and preferences.

Contact NOW Broadband

If you need to get in touch with NOW Broadband, there are several ways to do so. You can contact them by phone, email, or social media, depending on the nature of your enquiry. NOW Broadband’s customer service team is available to help from 8am to 8pm Monday to Sunday.

Quick overview

Customer service number

If you're an existing NOW Broadband customer and need help with your service or want to upgrade your current package, you can call NOW Broadband's customer service number on 0330 332 3050. Press 1 for broadband, TV, and phone customers, and press 2 for mobile customers.

NOW Broadband customer service number

If you're an existing NOW Broadband customer and need help with your service or want to upgrade your current package, you can call NOW Broadband's customer service number on 0330 332 3050.

Getting in touch via social media

If you prefer to use social media to get in touch with NOW Broadband, you can reach out to their customer service team on Twitter by sending a message to @nowhelpteam. They also have a Facebook page which you can visit at facebook.com/NOWTV/.

How to file a complaint with NOW Broadband

When you need to complain about NOW Broadband's services, you have various options available to you. Your initial port of call should be contacting their customer service department by dialing 0330 332 3050 between 8am to 8pm Monday to Friday or 9am to 6pm on Saturdays.

NOW Broadband also provides a Live Chat feature on their website, and you can fill out a web form to register your complaint. NOW Broadband aims to respond to your complaint within 10 days of receiving it. If this response time is not satisfactory, consider sharing your complaint on social media, as it may lead to a quicker resolution. Contact NOW Broadband's customer service team via Twitter @NOWHelpTeam.

What to do if your complaint is not resolved

If your complaint with NOW Broadband is not resolved, or you are not satisfied with the outcome after eight weeks, you may escalate it to the Alternative Dispute Resolution (ADR) scheme. NOW Broadband's ADR scheme is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). To escalate your complaint, contact CISAS at 0207 520 3814 or send an email to cisas@cedr.com, and include evidence to support your case. CISAS is impartial and will investigate your complaint. If NOW Broadband is found to be at fault, they must comply with CISAS's decision.

Had enough of NOW Broadband?

Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. We compare deals for new customers looking to switch and save.