Should I buy a refurbished mobile phone?
Dan Howdle • August 29th, 2024
With many of the latest mobile phones now costing well over £1,000, you may be considering alternative options like holding off for a while or opting for an older model. Another smart option is to consider buying a second-hand or refurbished phone, which can save you a substantial amount of money. The refurbished phone market is flourishing, offering plenty of opportunities to snag a bargain.
Buying a refurbished phone will certainly save you money, but it requires careful consideration to ensure you get a good deal. You may need to hunt around for the exact handset you want within your budget. This guide delves into the pros and cons of buying a refurbished phone, highlights potential pitfalls, and offers tips to help you find the perfect handset at the right price.
What is a refurbished phone?
Essentially, a refurbished phone is a second-hand device, but there's more to it than that. A refurbished phone is a used handset that has been thoroughly inspected, tested, and restored to good working condition. These devices are securely wiped of all previous data and typically come with some form of warranty.
Refurbished phones are graded to indicate their condition. Here's a breakdown of the grading system:
| Grade | Condition |
|---|---|
| Grade A | Pristine or near-pristine condition with minimal signs of use. These phones are often returns from customers who changed their minds quickly after purchase. |
| Grade B | Good condition with minor scratches or marks that indicate light use. These phones function perfectly but may have cosmetic imperfections. |
| Grade C | Noticeably used with visible signs of wear, such as scratches and dents. These phones are fully functional but have more apparent cosmetic flaws. |
| Grade D | These phones may have significant damage or may be sold as-is for parts. Functionality may be limited, and cosmetic issues will be more prominent. |
It's worth noting that refurbished phones may not come in their original box unless they were returned shortly after purchase. Instead, they are often supplied in generic packaging from the retailer.
Refurbished phones vs. new phones
Deciding whether to buy a brand-new phone or a refurbished one involves weighing several factors. Let's explore the advantages and disadvantages of each option to help you make an informed decision.
Buying a refurbished phone
- Cost-effective
- Environmentally friendly
- Warranty included
Pros
Cons
- Battery life
- Outdated software
- Upfront cost.
The primary advantage of buying a refurbished phone is the potential cost savings. You can often find last year's models at a fraction of the original price, especially when a new version is released. Environmentally, it's a positive choice, as it reduces electronic waste by giving a second life to a device.
However, it's important to consider that a refurbished phone, while tested and graded, is still a used product. The battery may not hold a charge as long as a new one, and the device might not receive future software updates. Additionally, most refurbished phones require an upfront payment rather than spreading the cost over several months.
Buying a new contract phone
Pros
- Brand new
- Flexible payments
- Latest features
Cons
- High cost
- Environmental impact
- Credit checks
Buying a brand-new phone is undoubtedly appealing, offering the latest technology and peace of mind that no one else has used it before. You also have the advantage of spreading the cost over several months, making it more manageable. However, the high price tag of new phones, especially top-tier models, can be prohibitive, and the environmental impact of constantly producing new devices is significant.
Where to buy a refurbished phone
Choosing where to buy your refurbished phone is crucial, as not all sellers are equally reliable. Here's a look at the best options:
From a mobile phone manufacturer
Leading manufacturers like Apple and Samsung offer their own refurbished phones directly through their websites. These devices are often in top condition, with any damaged parts replaced and thoroughly tested. Buying directly from the manufacturer also means you receive a device in the original packaging and enjoy the full manufacturer's warranty.
From a mobile network
Mobile networks like EE, O2, Vodafone, and Three offer refurbished phones as part of their product lineup. Buying from a network can be advantageous because you can bundle the phone with a new SIM-only deal. Networks typically provide a 12-month warranty, adding an extra layer of security to your purchase.
From a specialist online or high street retailer
Specialist retailers like Music Magpie and Envirofone have built solid reputations for selling refurbished phones. These companies often have a wide selection of models and offer competitive prices. However, it’s essential to verify the retailer’s credibility and read customer reviews before making a purchase. You should also ensure the phone comes with a warranty of at least 12 months. On the high street, you can find refurbished phones in shops like CEX and local mobile phone retailers.
Tips for buying a refurbished phone
To ensure you get the best deal and avoid any pitfalls, consider the following tips when buying a refurbished phone:
- Check the warranty: Ensure the phone comes with at least a 12-month warranty from a reputable retailer.
- Understand the grading system: Familiarize yourself with the grading system to know exactly what condition the phone is in.
- Verify the return policy: Make sure there’s a return policy in case the phone doesn’t meet your expectations.
- Research the retailer: Look up reviews and ratings for the retailer to ensure they are trustworthy and reliable.
- Compare prices: Shop around to compare prices from different retailers to make sure you’re getting the best deal.
- Check for software updates: Ensure the phone is compatible with the latest software updates, as this can impact the phone's longevity and functionality.
